Understanding Contractor Complaints
Oregon's Construction Contractors Board (CCB) handles complaints against licensed contractors. Here's what the data means and how to interpret it.
What is a CCB complaint?
Anyone can file a complaint with the CCB about a licensed contractor. Complaints can cover defective work, breach of contract, property damage, or other issues. The CCB investigates and makes a determination.
Complaint statuses
- Open — Currently under investigation
- Determined — CCB made a decision; may include a payment order
- Settled — Resolved between the parties
- Withdrawn — Complainant withdrew the complaint
- Dismissed — CCB found insufficient evidence
What to look for
Zero complaints is ideal, but a single withdrawn or settled complaint on a contractor with 20 years of history isn't necessarily concerning. Context matters.
Unpaid claims are a red flag. This means the CCB ordered the contractor to pay a claim and they haven't done so. The bond may cover part of this amount, but it indicates a serious dispute.
Disciplinary action means the CCB took formal enforcement action — this could include fines, license suspension, or revocation. Always investigate further before hiring.
How to file a complaint
If you have a dispute with a licensed contractor, you can file a complaint directly with the CCB. The process is free.
File a complaint at oregon.gov/ccb →Note: Get-Pruuf displays complaint data from public CCB records. We do not verify the merits of any complaint. A complaint does not necessarily indicate wrongdoing. Always consider the full context including the contractor's response and the complaint outcome.